Smart Phones - A Slacker’s Enemy
Yesterday I visited a restaurant at 11am with my family, and we were the first to enter. Seven employees were at a table having a meeting and quickly dispersed. A few minutes later I realized that no one had said “hello”, “welcome”, or even made eye contact with me. Ten minutes later, I attempted to talk to a few of them, and again, no feeling from them that we should talk. Fifteen minutes into my visit, I emailed the owner of the restaurant and told him about my visit. This was not one of the SalesBy5 secret shops we do on all of our clients and their competitors. It was not for hire, but because I care. Today, employees and less than great customer service cannot hide. The owner of this business is warm and lights up every room he enters! He wants the same out of his team. Our smart phones are putting pressure on the slackers! For you business owners that care: put your email on the door or on your menus. My prediction is that in a few years, a guy or girl at table 22 will complain to a manager in seconds, and perhaps to corporate. It is time to get your acts together, as technology is not on the un-sellers side!
photo by Sean Dreilinger
