Throwing Out the Red Flag
Do you have a red flag mechanism in your company? A way for people to pick up the red phone for an important call or press the red button to shut off the pumps? A red flag/phone/button or anything else is an interesting idea in that it signifies that an important idea, problem or issue needs to be brought to light - NOW. Having such a mechanism with the right team will help ensure that you and your team are seeing pressing problems right now versus at the end of the year during a review. Take a look at how Jim Collins, of Good to Great fame, describes his red flag mechanism from his classroom and how Graniterock taught him about shortpay; a way for the customer to deduct a line item of a bill without prior consent from them.
photo by acaben
October 28th, 2008 at 9:24 pm
Well written article.