Today’s #GoogleFail – Communicating with Clients
Today, many of you may have experienced either a delay in the use of your Google services including Google Reader, GMail and other Google services (Google claims that only 14% of users were affected). In case you were wondering, Google is updating from an older standard of networking to the shiny, new IPv6 for a better and faster user experience.
Around noon today, Google sent out a tweet that they were aware of the issue, working on a fix and they would be releasing more information soon. Then, at 2:15 PM CDT, they released a blog post, explaining the problem with 5th grade simplicity, apologizing for the downtime as well as including the reason for the downtime. It’s great to see a company as large as Google recognizing that people rely upon them heavily and communicating in simple terms that everyone can understand. How do you feel they did with their communications?
