The Salesby5 Blog

A couple of weeks ago, I (Sarah) was shopping at La Cantera, a local mall in San Antonio. As I walked through various levels of retail, I realized that in this industry, you absolutely get what you pay for. At BCBG, I was offered wine as I walked through the door, and had multiple people approach me to offer their help. The store was perfectly organized and all of the employees were well dressed and professional. Then, at Forever 21, I fumbled through people and clothes just to get through the doorway. I couldn’t tell who was working there and who was shopping. There was a line to get into the dressing rooms, and seemingly no one to help get the line moving. I walked out with a headache and then realized that in shopping there, I was getting what I would be paying for; next to nothing.

This mall experience reminded me of a blog I had read by Seth Godin. He was relaying this “get what you pay for” message through hotel and restaurant service examples. Seth made the point that it might cost these industries more to offer better or kinder service, but in the business world, it barely costs us anything to treat our customers well. I learned that you get what you pay for in the retail world too, and we have the choice to sacrifice quality customer service or cash. Since it doesn’t cost us (in businesses) anything to treat our clients and vendors well, why don’t we always go above and beyond? One of Salesby5’s core values is to deliver more than what is promised. What can you do today to impress your customers?

Today at 5pm, there will be a rehearsal dinner for the wedding of our CIO (Chief inspiration officer) and Co-Author of the SalesBy5 blog, Nan Palmero. He earned his title long ago, long before I met him. His friends will also attest to his incredible ability to help, lead, and inspire. When I met him, he was looking for a new career with 2 requirements; he did not want to be in sales and he did not want to be in accounting. Today, he writes for Blackberrycool.com, Salesby5, his own blog, and is a contributory writer for some of north Americas top growth gurus. Nan sells everyday! He sells our customers on the best technology to help communicate better with customers and employees and he sells our team on working smarter and not harder. There are actually too many things that he sells to mention in this blog. This man is special to us and many others. My point: Sometimes you may think you do not want to do something that is actually a real strength of yours. Pay close attention to what activity you feel strongest doing, and to those that make you feel drained. Nan uses his strengths to help our team and our customers win better and faster than their competition!

Nan, Thank you for being in our lives and congratulations on your new life with Ashley!

We’ve just added a Google GrandCentral Call Me button so you can reach us directly via phone. Here’s how it works! Scroll down, click on the button, enter your name and the phone number you’d like to be called on, then hit call me. In seconds, you will receive a call, then you will hear the phone ring and it will call our office for you. Currently, this is in private beta, but here’s the inside scoop, if you go to this link, you can skip the wait and get this cool feature now, too! Did I mention that the service is FREE?

The future of websites that sell is now! They have videos that show real see, feel, touch experience and instead of actors, the videos have your people in them. This builds real credibility and real reason to believe that you can do what you say you can do!

Too many words is clutter. Making it as close to a warm experience where you feel great and truly understand the benefit you will receive for your time, effort and money is key. How is your site? What video or presentation do you have that truly sells your staff, company, and brand?  Send us a link and we will give you a SalesBy5 evaluation at no charge if you get 3 people signed up on this blog!

Would you like to have the Salesby5 Blog posts automatically updated on your Google home page?  Click this link then click the blue button that says "Add to Google" and you’ll be up and running!  Have great sales tips without having to do any work.

Thanks to our friends at Viigo, the fantastic mobile RSS reader for BlackBerry and Windows Mobile devices, we are now available on their channels.  Here’s how to do it:

1. Download Viigo for your BlackBerry or Windows Mobile device from www.viigo.com
2. Once installed on your mobile device, go to "Add Channel" > Business & Finance > Entrepreneurship and select Sales by 5 Blog.
3. You are now set up to receive our latest sales and marketing tips!

While you’re adding our blog, be sure to check out our friends’ blogs - The Growth Guy - Verne Harnish and Never Eat Alone Blog - Keith Ferrazzi.

Check out Cnet’s First Look of Viigo below: